Terms of Service.

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1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and Raava. By creating an account, downloading, accessing, or using the App, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the App.

You must accept these Terms and our health and fitness disclaimers before you can use certain features (including AI-generated training programs).

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2. What Raava is - and what it is not

Raava is a self-tracking and general-information tool for fitness, nutrition, supplements, body metrics, and (optionally) menstrual-cycle and activity tracking. It helps you record what you do and provides general, non-individualized fitness and wellness information and suggestions that are generated using a combination of rules-based algorithms and an assistive artificial-intelligence model.

Raava is NOT, and does not provide:

• medical, clinical, physiotherapy, dietetic, mental-health, or other professional advice, diagnosis, treatment, or care;
• a medical device, and it is not intended to diagnose, treat, cure, mitigate, monitor, manage, or prevent any disease or health condition;
• a substitute for consultation with a qualified physician, physiotherapist, registered dietitian, or other licensed professional;
• a service that creates any doctor-patient, therapist-client, or other professional relationship between you and Raava.

The information and suggestions in the App are for general educational and informational purposes only. Always seek the advice of a qualified professional with any questions about a medical condition, a fitness program, a diet, supplements, or medication. Never disregard or delay seeking professional advice because of something you read or received in the App.

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3. The algorithms are general and can be wrong

You understand and agree that:

• Outputs in the App (including training programs, recommended sets, reps, loads, calorie and macronutrient targets, food and nutrition-label estimates, supplement timing suggestions, recovery and deload suggestions, and any other recommendation) are produced by automated algorithms and AI models that generate general estimates and information, not personalized professional advice.
• These outputs may be inaccurate, incomplete, or unsuitable for you. AI and algorithmic systems make mistakes. You should treat all outputs as approximations and general suggestions, review and confirm them yourself, and use your own judgment.
• You must not rely on any App output as a substitute for professional advice or for measured, verified values. Where the App asks you to confirm an AI-extracted or AI-estimated value before saving it, doing so is your responsibility.
• Raava does not warrant or guarantee any particular result, outcome, level of fitness, body composition, performance, or health benefit.

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4. Health, fitness, and assumption of risk

Physical exercise carries inherent risks, including the risk of serious injury, aggravation of a pre-existing condition, cardiac events, and, in rare cases, death.

By using the App and any program, suggestion, or content in it, you acknowledge and agree that:

• You should consult a physician before beginning any exercise or nutrition program, especially if you have any medical condition, are pregnant or postpartum, are taking medication, or have any concern about your ability to exercise safely.
• You will complete any health-screening questions truthfully, and you will obtain and attest to physician clearance where the App asks you to before using gated features.
• You voluntarily assume all risks associated with exercise and with using the App, and you are solely responsible for your own health, safety, and decisions.
• You will stop exercising immediately and seek medical help if you experience pain, chest discomfort, dizziness, faintness, shortness of breath, or any other warning sign, and you will not push through such symptoms because of an App suggestion.
• You will exercise within your own limits, use proper form and appropriate equipment, and adapt or ignore any suggestion that is not appropriate for you.

This Section is a material part of the bargain. The Service is provided in reliance on your acceptance of these risks.

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5. Medical emergencies

The App is not designed for emergencies and does not contact emergency services. If you think you are having a medical emergency, call your local emergency number or go to the nearest emergency facility immediately.

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6. Eligibility and accounts

• Minimum age: You must be at least 16 years old to use the App. (16 is what the product enforces today - a client gate in onboarding and Settings, plus two database CHECK constraints. Counsel may direct otherwise under R2; if the number moves, the code and both policies move with it.) If you are below the age of majority where you live, you may use the App only with the involvement and consent of a parent or legal guardian, where permitted by law. We may refuse, suspend, or terminate accounts that do not meet eligibility requirements.
• Registration: You agree to provide accurate information and to keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
• One person per account. Do not share your account or impersonate anyone.

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7. Your free trial, subscriptions, billing, and cancellation

• Your 7-day free trial. When you create an account you get 7 days of full access to the App at no cost. We do not ask for a payment method, nothing is charged, and the trial does not turn into a paid subscription by itself. You do not need to cancel anything to avoid being billed.
• What happens when the trial ends. After those 7 days, a paid subscription is required to continue using the App. This is not a limited free version: if you do not subscribe, the App's features are unavailable to you. You do keep access to your subscription options and to the tools to export or permanently delete your data, so you can always subscribe, take your data with you, or close your account.
• Your data is not deleted when the trial ends. What you logged is retained in line with our Privacy Policy and is available to you again if you subscribe later. You can export or delete it at any time, whether or not you are subscribed.
• Subscriptions are sold and billed through the applicable app store (Apple App Store or Google Play) and/or our billing provider, and are subject to that store's terms in addition to these Terms.
• Auto-renewal: Paid subscriptions renew automatically at the then-current price for the same period unless you cancel before the end of the current period. The price, billing cycle, and renewal terms are disclosed at the point of purchase.
• Cancellation: You can manage or cancel your subscription in your app-store account settings. Cancellation takes effect at the end of the current billing period. When a paid subscription ends, access to the App ends with it, on the same terms as the end of the free trial above.
• Store-run promotional trials. Separately from the 7-day trial described above, an app store may from time to time offer a promotional free trial as part of a subscription purchase. Those are arranged at the point of purchase, they do require a payment method, and they do convert to a paid subscription unless you cancel before that trial ends. The terms shown at the point of purchase govern them.
• Refunds are handled according to the rules of the app store through which you purchased and applicable law. Except where required by law, payments are non-refundable. [Confirm alignment with California ARL, EU consumer withdrawal rights and the digital-content waiver, and store rules.]

[Counsel: this section was rewritten on 2026-08-19 to describe the trial-then-subscribe model the App actually implements. The previous text said "some features require a paid subscription", which implied a free tier that does not exist, and said free trials convert unless cancelled, which is untrue of the no-payment-method trial above. Please confirm (a) that a 7-day trial taking no payment method and auto-converting to nothing needs no separate pre-contractual or cancellation-right disclosure under the Consumer Rights Act 2022 (IE) and the Consumer Rights Directive, (b) that describing post-trial loss of access in these terms is sufficient, and (c) whether the data-retention sentence

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8. Acceptable use

You agree not to:

• use the App for any unlawful purpose or in violation of these Terms;
• reverse engineer, decompile, scrape, or attempt to extract source code or data except as permitted by law;
• interfere with, overload, or disrupt the App or its infrastructure;
• upload malicious code or attempt to gain unauthorized access to any account or system;
• misrepresent your identity or your health information in a way that could affect the safety logic of the App;
• resell, sublicense, or commercially exploit the App without our written permission.

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9. Your content and data

• Your content. You retain ownership of the data and content you submit (for example, logged workouts, meals, notes, and metrics). You grant Raava a worldwide, non-exclusive, royalty-free license to host, store, process, and use that content solely to operate, provide, secure, and improve the Service, consistent with the Privacy Policy.
• Aggregated and de-identified data; product development. We may create and use aggregated or de-identified data that does not identify you to develop new products and services and to improve our existing services and algorithms (under Mana Cores Limited). We do not sell your personal data for marketing or advertising purposes. If we intend to use your personal data in a materially different way, we will give you notice and obtain your consent where required (see the Privacy Policy).
• Feedback. If you send suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without obligation to you.
• Your rights over personal data (access, export, deletion, and others) are described in the Privacy Policy and are available in the App.

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10. Intellectual property

The App, including its software, design, text, graphics, science content, and trademarks, is owned by Raava or its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for your own personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

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11. Third-party services and content

The App relies on third-party services (for example, cloud hosting, AI processing, analytics, error reporting, and billing) and may reference third-party content or food and supplement databases. We are not responsible for third-party services or content, and your use of them may be subject to their own terms and policies. Third-party data (including nutrition data) may be inaccurate or incomplete.

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12. Disclaimers of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP AND ALL CONTENT AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, MANA DOES NOT WARRANT THAT: (a) THE APP OR ITS OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE, SAFE FOR YOUR CIRCUMSTANCES, OR ERROR-FREE; (b) THE APP WILL BE UNINTERRUPTED OR SECURE; OR (c) ANY RESULT, OUTCOME, OR HEALTH OR FITNESS BENEFIT WILL BE ACHIEVED. NO ADVICE OR INFORMATION OBTAINED FROM THE APP CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you; in that case the exclusions apply to the fullest extent permitted by law, and nothing in these Terms limits rights that cannot be limited by law (including certain consumer rights).

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13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• MANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE APP, EVEN IF ADVISED OF THE POSSIBILITY.
• MANA WILL NOT BE LIABLE FOR ANY PERSONAL INJURY, ILLNESS, OR DEATH ARISING FROM YOUR USE OF THE APP OR YOUR PARTICIPATION IN ANY EXERCISE, NUTRITION, OR SUPPLEMENT ACTIVITY, EXCEPT TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.
• MANA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE APP WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID MANA IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) EUR 100.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (FOR EXAMPLE, LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE NON-EXCLUDABLE, FRAUD, OR CERTAIN CONSUMER RIGHTS). These limitations apply even if a remedy fails of its essential purpose, and are a fundamental basis of the bargain. [Counsel to tailor for consumer-protection regimes where these caps are restricted.]

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14. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Raava and its officers, directors, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the App; (b) your violation of these Terms or of any law; (c) your violation of any third-party right; or (d) any health or injury outcome arising from your exercise, nutrition, or supplement activity. [Counsel to adjust scope for consumer users where required by law.]

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15. Suspension and termination

We may suspend or terminate your access at any time if you breach these Terms, if required by law, or to protect the Service or other users. You may stop using the App and delete your account at any time (see the Privacy Policy and the in-app account-deletion control). Sections that by their nature should survive termination (including Sections 2 to 5 and 9 to 18) survive.

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16. Changes to the App and to these Terms

We may modify or discontinue features at any time. We may update these Terms; if we make material changes, we will provide reasonable notice (for example, in-app or by email) and, where required, obtain your consent. Your continued use after the changes take effect means you accept the updated Terms.

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17. Governing law and dispute resolution

• Governing law: These Terms are governed by the laws of Ireland, without regard to conflict-of-laws rules, and subject to any mandatory consumer-protection laws of your country of residence.
• Informal resolution first: Before filing a claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
• Arbitration and class-action waiver: NOT adopted. These Terms contain no binding arbitration clause and no class-action waiver, so nothing here limits how or where you may bring a claim beyond what the law already provides. This is a deliberate decision (2026-09-01) rather than an omission: adopting such a clause is the active choice, and such waivers are restricted or unenforceable in several jurisdictions, including much of the EU and UK for consumers. ⚠ Counsel may revisit this for US users specifically; if adopted it needs a clear opt-out window and the carve-outs required for enforceability.
• [EU/UK consumers] Nothing here deprives you of the protection of mandatory laws of your country of residence or of your right to bring proceedings in your local courts; EU consumers may also use the European Commission Online Dispute Resolution platform.

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18. Miscellaneous

• Severability: If any provision is unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted.
• No waiver: Our failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms; we may assign them to an affiliate or successor.
• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Raava regarding the App.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices: We may give notices through the App or by email to the address on your account.

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19. Contact

Questions about these Terms: [email protected] Mana Cores Limited, Suite 11341, 26/27 Upper Pembroke Street, Dublin 2, D02 X361, Ireland.

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Version history

Kept because the "Last updated" date alone tells a reader that something changed, not what. A published policy that names a controller, an erasure route and a set of processors should be able to show how each of those has moved.